FAQ

Yes. GoSpeed is a legally operated passenger car rental and chauffeur service matching platform in Taiwan.

Rides are coordinated by Peng Yue International Leasing Co., Ltd. (90002991).

The platform is developed and maintained by Le Chuang Digital Marketing Co., Ltd. (82980707).

Service is available throughout Taiwan for both pickup and drop-off locations.

Online booking is available 24 hours a day, and customer support also provides 24-hour assistance.

Yes. Dispatched vehicles are insured as required by law, including compulsory automobile liability insurance and third-party liability insurance.

Yes. Each passenger is covered by passenger liability insurance up to NT$5 million according to the legally permitted passenger capacity.

You can check available times directly on the website. We recommend booking at least one day before your ride so the system can prioritize vehicle dispatch.

Enter all stop addresses in order in the online booking form. The system will arrange the route and calculate the fare automatically.

We recommend arriving at the airport 2 to 3 hours before flight departure. Please allow extra time for traffic and other uncertainties.

Flight time (recommended): for most travelers. Provide your flight number and support will track the flight, then arrange the driver based on the actual landing time, including delays or early arrivals.

Specified time: for travelers who need to stay at the airport longer after landing, such as pet quarantine or customs declaration.

Select the service type, vehicle, addresses, and add-ons on the website. The amount shown by the system is the total fare. Contact 24-hour support if you have questions.

Under local regulations, passenger car rental is charged with a minimum one-hour rental basis, so rides under one hour are still charged at the minimum rate.

We support online card payment at booking or cash payment on site.

Due to banking security rules, bookings more than one month in advance cannot be paid directly by card. You can place a cash booking first, then change it to card payment within one month before the ride.

Changes: contact our 24-hour support team for assistance.

Cancellation: call support or cancel through the order lookup page within the allowed time window.

Card refunds made 3 days before departure are eligible for a 90% refund.

Card refunds made more than 25 hours before departure are charged 50%.

No card refund is available within 24 hours before departure.

If the fare changes after modification, the system cannot charge the difference to protect personal payment data. The original card amount will be refunded automatically within 30 to 60 minutes. Please pay the new order by card again or switch to cash.

Yes. Infants and children must occupy their own seat, and children aged 0 to 4 should use a child safety seat as required.

If you booked by flight time, the driver will track flight status. Delays will not incur extra charges.

The driver will contact you 10 to 20 minutes before the scheduled time. You can also use the dedicated link in your SMS or email to view the latest driver information and location.

Please contact customer support directly. Drivers are partners, and their personal statements do not represent the company.

We use electronic invoices. The invoice will be sent automatically to your email within 2 days after service completion.

Please contact support before the 8th day of odd-numbered months to request a correction. After that date, corrections may not be accepted due to tax filing procedures.